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In Tolerance goes the extra mile when it comes to providing excellent customer service. Along with handling inquiries, providing quick responses, and conducting customer feedback surveys, In Tolerance also understands the special requirements of its customers and ensures those needs are noted and fulfilled as part of the order.
Parts are machined to customers' prints and specifications, and customers are asked about their additional requirements. These requirements are documented and updated when new needs are required. It is important to In Tolerance to bring in new work, but to also provide excellent service to its current customers. In Tolerance's customer services are a shared responsibility among the General Manager, Shop Manager, Quality Assurance Manager, and Sales Manager. Each person answers telephone inquiries and has detailed knowledge on how to access the correct data to respond immediately. Inquiries include specific lead-times and scheduling, pricing, and quick pricing on items of different quantities. In Tolerance is also proactive in handling unforeseen issues, which might negatively impact schedules by informing customers in advance. A unique aspect of In Tolerances customer service is keeping a list of the special needs of each customer such as proprietary specifications, packaging requirements even unique bar coding.
When a purchase order is received, In Tolerance meets with the key people to review any special requirements, and notes them on the route sheets, which ensures they are fulfilled during production. As a result of this dedicated effort In Tolerance boasts a 99.99% operational integrity while holding 98.9% on-time delivery.
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